Dawn's Blog
HAPPY 80TH BIRTHDAY, BARRY MANILOW! 2023-06-24 YOU KNOW YOU WANT TO - BUT YOU SHOULDN'T! 2022-10-22 BUSINESS OWNERS - IT IS ALL IN THE DETAILS 2022-01-11 LET'S CELEBRATE OUR SMALL BUSINESSES - THIS WEEK AND EVERY DAY OF THE YEAR 2021-09-15 DOES YOUR COMPANY GO THE EXTRA STEP 2021-06-17 Are You a Job RENTER or a Job OWNER? 2021-06-03 NO SHOES, NO SHIRT, NO SERVICE 2020-11-18 What is Your Company's WOW 2020-08-06 Promoting Your Business like Never Before 2020-07-09 Understanding Why Customers Need to Know the Changes Your Business Has Made 2020-06-10 Guidelines for Reopening Your Business 2020-05-13 What a Difference Two Months Makes 2020-04-15 A Shout Out to Schnucks 2019-11-29 Number 8 " YOU REALLY IMPRESSED ME! 2019-10-14 Victor Newman is Watching You DISH Network 2019-08-17 DOES YOUR BUSINESS HAVE A SERVICE RECOVERY PLAN? 2019-07-22 WHEN A DOLLAR STORE ISN'T REALLY A DOLLAR STORE 2019-07-01 WE ARE HERE ANYWAY ... WHY NOT BE GREAT 2019-06-17 THANKS FOR CALLING ME OUT, MOM! NO REALLY, THANK YOU! 2019-05-26 Triad Commencement Speech 2019-05-19 Stadium Seat People 2019-05-13 Calling it Quits - When Leaving Your Job is the Right Thing to Do 2019-05-06 ONE MORE ITEM TO CHECK OFF MY BUCKET LIST 2019-04-29 I SHOULD LISTEN DURING MY OWN TRAINING 2018-07-08 GIVE IT ALL YOU GOT 2014-09-25 Want to Live a Long Life? Get a Positive Attitude! 2012-09-25 10 Ways To Improve Your Day in Just 5 Minutes! 2012-09-07 New School Year + New Positive Attitude = New, Successful You! 2012-08-20 The 8 Life Lessons the Summer Olympics Can Teach Us 2012-08-10 Are You Not Finding a Job? Or Are Future Employers Running Away From You? 2012-07-19 Top 10 Practical Things 2012-07-02 Customer Service for the Healthcare Industry 2012-05-08 Shopping at A Dollar Store 2012-01-14 Great Service ALMOST 2012-01-10 Shopping at the Galleria 2012-01-06WE ARE HERE ANYWAY ... WHY NOT BE GREAT
Published 2019-06-17
For me, I just am not a fan of errands. You know what I am talking about – going to the bank, DMV, grocery story, gas station, etc. To me, it is just time that I could be doing something better – writing, visiting with friends, working, etc.
So, I received the dreaded card from the state that my car needed to have an emissions test. UGH. I usually purchase a new car every two years so I had not had one in over ten years. So, I put it off until the very last day that I could.
I picked up a tea on my way because, well, you know me, I have to have a tea when I have to wait. I was prepared for a long wait which to me was a complete waste of time.
So, I pull up and no line!!!!! Oh my, I thought well, it might only be like a half hour or so. Nathan waved me in with a big smile. I thought well, this might go better than I thought. Nathan opened my door and said “we will get you in and out in 40 seconds”. Um, wait, 40 seconds!!! No way. I have dreaded this day for two months and he is going to be done in 40 seconds!
He opened my car door and directed me to a small room – and opened the door to that small room. He said “I will see you in 40 seconds”. And guess what – he was right on. He said “you are ready to go. I hope you have a great day”. I thanked Nathan for his wonderful customer service and explained what I do for a living. He said “we are here to serve, why not be great”. WOW.
I love that you can get your license sticker at the same location so I went in. The same great service. On my way out, I noticed that they were seeking employees. They start at $8.25/hour. I am not sure what any of the employees make but they absolutely get it!!!!!
Remember, it doesn’t matter how much money you make. You have the ability to deliver AMAZING customer service in any role!
And yes, I have sent Nathan’s supervisor an e-mail. Nathan had no idea what an impression he made on me that day. And remember, he had a choice!
Archives