Dawn's Topics

Customer Service Tips

  • Look your customers directly in their eyes when talking with them.  To be sure you are looking, note their eye color.
  • Before a customer is finished with their transaction, ask yourself "so what is one more thing could I do to assist the customer?"
  • Know what your competitors are doing -- visit their website, visit their location, call them -- know your competitor!
  • Offer your customer the appropriate item -- a tissue, a pen, a bottle of water, a coupon, a trinket -- whatever is appropriate.
  • Learn one thing about your customer and remember it the next time you see them.
  • Incorporate social media into your advertising -- it is FREE!

What service tips do you have?  E-mail dawn@dawnmushill.com