Undercover Boss Published 2018-07-01
I like watching the show "Undercover Boss" to experience the sort of "behind the scenes" of the business and also how managers handle situations.
One frustrating thing that I find is when the CEO says "I have never been to our factory" or "I am working the front line for the first time ever". Really? So you are making decisions about processes and procedures and you have never even worked in that area.
My belief is that every CEO should be out there visiting their locations, job shadowing some of the employees and most importantly listening to their employees. I can understand when changes are made why employees say "people that are making these changes have no idea".
If you are a CEO (or even a manager), be sure that you have a pulse of the company by actually experiencing it. It will help your customer service and also your overall employee morale.
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