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Undercover Boss    Published 2018-07-01

I like watching the show "Undercover Boss" to experience the sort of "behind the scenes" of the business and also how managers handle situations.

One frustrating thing that I find is when the CEO says "I have never been to our factory" or "I am working the front line for the first time ever". Really? So you are making decisions about processes and procedures and you have never even worked in that area.

My belief is that every CEO should be out there visiting their locations, job shadowing some of the employees and most importantly listening to their employees. I can understand when changes are made why employees say "people that are making these changes have no idea".

If you are a CEO (or even a manager), be sure that you have a pulse of the company by actually experiencing it. It will help your customer service and also your overall employee morale.



Blog Archives

I SHOULD LISTEN DURING MY OWN TRAINING 2018-07-08     Published 2018-07-08

Be Present 2016-10-25     Published 2016-10-25

THE DREADED MRI 2014-10-13     Published 2014-10-13

GIVE IT ALL YOU GOT 2014-09-25     Published 2014-09-25

Want to Live a Long Life? Get a Positive Attitude! 2012-09-25     Published 2012-09-25

10 Ways To Improve Your Day in Just 5 Minutes! 2012-09-07     Published 2012-09-07

New School Year + New Positive Attitude = New, Successful You! 2012-08-20     Published 2012-08-20

The 8 Life Lessons the Summer Olympics Can Teach Us 2012-08-10     Published 2012-08-10

Are You Not Finding a Job? Or Are Future Employers Running Away From You? 2012-07-19     Published 2012-07-19

Top 10 Practical Things 2012-07-02     Published 2012-07-02

Bucket Lists 2012-06-18     Published 2012-06-18

Find Your Passions 2012-06-13     Published 2012-06-13

Customer Service for the Healthcare Industry 2012-05-08     Published 2012-05-08

Shopping at A Dollar Store 2012-01-14     Published 2012-01-14

Great Service… ALMOST 2012-01-10     Published 2012-01-10

Shopping at the Galleria 2012-01-06     Published 2012-01-06


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