618-444-6808

 
 
See the Insights of Customer Service Professional Dawn Mushill in Her Blog


Great Service… ALMOST    Published 2012-01-10

Great Service… ALMOST
   
I had the opportunity to go into the Dress Barn at the Mills on Christmas Eve.  As I entered, a very nice lady asked if she could help me and I said “I am just looking”.  She continued to straight clothes.  She was dressed perfectly, with a nice outfit, jewelry that matched her outfit very well and a very friendly smile.  I found a shirt that I liked and called her over to ask her if she could help me find my size.  She found my size and asked if I would like to try it on and I said “yes, but let me get some more stuff together” and she quietly went away.  I found a couple other items and she showed me to the dressing room.  My original item had already been placed in a room and then she wrote my name on my door and said “if there is anything else you need, just let me know”.  After I was almost finished trying on items, she came in and said “is there anything I can get for you” and I said “no thanks”.  

As I came out of the dressing room, I noticed her again straightening clothes.  It was great to not see a sales clerk just standing around but actually helping to make the store look even better.  As we continued to look, she smiled and it just felt like the perfect service I could have received so I approached her and said “I am a customer service trainer and I wanted to let you know that I acknowledge service professionals when they exceed my expectations and when they really fall short.  Today you were just perfect and I wanted to give you my card.”  I am not kidding when I tell you that her face completely lit up.  You would have thought I just gave her a million dollars.  She said “oh my goodness, thank you so much, you completely made my day”.  

We chatted for a brief moment and I gave her my card.  She said “my boss is right over there if you wouldn’t mind telling her”.  I said “of course”.  As we approached, her boss was talking with another employee.  The employee tapped her boss on the shoulder and said “excuse me, this lady would like to speak with you”.  I couldn’t believe it.  Her boss kept talking with the other employee.  Finally, she half turned to me and I said “I just wanted to tell you that I am a customer service trainer and today your employee provided fantastic service”.  Are you ready for this – the manager said “okay” and turned back around.  I said “no really, she was fantastic today” and, still only half way turned, said “okay”.  I could tell the employee was completely embarrassed.  

As I walked away I thought “they have the wrong employee in the manager position”.  UGH.



Blog Archives

Be Present 2016-10-25     Published 2016-10-25

I SHOULD LISTEN DURING MY OWN TRAINING 2016-09-19     Published 2016-09-19

THE DREADED MRI 2014-10-13     Published 2014-10-13

GIVE IT ALL YOU GOT 2014-09-25     Published 2014-09-25

Want to Live a Long Life? Get a Positive Attitude! 2012-09-25     Published 2012-09-25

10 Ways To Improve Your Day in Just 5 Minutes! 2012-09-07     Published 2012-09-07

New School Year + New Positive Attitude = New, Successful You! 2012-08-20     Published 2012-08-20

The 8 Life Lessons the Summer Olympics Can Teach Us 2012-08-10     Published 2012-08-10

Are You Not Finding a Job? Or Are Future Employers Running Away From You? 2012-07-19     Published 2012-07-19

Top 10 Practical Things 2012-07-02     Published 2012-07-02

Bucket Lists 2012-06-18     Published 2012-06-18

Find Your Passions 2012-06-13     Published 2012-06-13

Customer Service for the Healthcare Industry 2012-05-08     Published 2012-05-08

Shopping at A Dollar Store 2012-01-14     Published 2012-01-14

Shopping at the Galleria 2012-01-06     Published 2012-01-06


Troy Maryville St. Jacob Marine Web Site
Copyright © 2017 · All Rights Reserved · Dawn Mushill and Customer Service and Beyond
Office: 618-444-6808
E-mail dawn@dawnmushill.com
 
Web Site Development by Moonlight Computing LLC





Find Dawn Mushill on Facebook and Like Her!

Follow Dawn Mushill on Twitter

Read Yelp! Reviews About Dawn Mushill, Keynote Speaker, Author, Custsomer Service Trainer, & Attitude Changer

Join Dawn Mushill's Network on LinkedIn

Contact Dawn Mushill by Email

Listen to the WOW Show by Dawn Mushill on Blog Talk Radio

Learn Customer Service Techniques & Attitude Chaning Principles from Dawn Mushill's Blog

Dawn Mushill, NSA Member, is a Keynote Speaker & Attitude Changer

View Customer Service Training Videos by Attitude Changer Dawn Mushill