618-444-6808

 
 
See the Insights of Customer Service Professional Dawn Mushill in Her Blog


GIVE IT ALL YOU GOT    Published 2014-09-25

GIVE IT ALL YOU GOT

I read an article about a baseball player who was pulled from the lineup for not giving it his all.  Yes, a baseball player who makes millions of dollars for playing the game of baseball, pulled from the game for just jogging to the field and not running.
         
This whole situation made me think, at many different levels.  Yes, he is a highly paid athlete.  But really, what does that have to do with anything?  Should we have higher expectations for those who make more money or might be more famous?
         
Let’s put this into perspective.  If you owned your own company but couldn’t pay your employees millions, would you still expect them to give their all?  And although you most likely don’t make millions, do you give it your all?  It really has so little to do with the money and so much to do with our own willingness to give our job and our customers what they deserve.
         
I know, you are still thinking about the millions.  You can’t get stuck on that.  You have to decide that putting higher expectations on others, no matter how much they make, just does not make any sense.  Why do we hold others to a higher standard?  Instead of doing that, why no spend time improving the standard we hold for ourselves.
         
So let’s start with the real reason the baseball player was benched.  He wasn’t showing enough effort in getting onto the field.  So, when you come to work and encounter your first customer, how are you perceived?  Are you full of energy and smiling and ready to assist the customer in every way possible?  Or is a less-than-desirable day where you have dragged yourself out of bed and did well just to get to work?  What can you do to put some effort into “getting on the field”.
         
Let’s stay with the baseball theme.  I was attending a local semi-professional baseball game.  When the players were not on the field, they were sitting on the right field fence, there to be able to meet and greet fans.  I saw a small boy, about four, approach the player on the end.  He handed him a ball.  So imagine, a four-year-old boy, handing this larger-than-life ball player, a baseball, hoping it will come back autographed.  The player took the ball without making any eye contact with the child.  He autographed it, passed it down the line for autographs and once finished handed it back to the boy, again with no eye contact and no conversation.  You see, the conversation he was having (and apparently to him, more important at that time, was with the other players). 
         
Let’s bring this example back to your business.  Are you present with the customer in front of you?  Do you give them your undivided attention?  Are you ending your conversations with the co-workers when a customer approaches?
         
Think about it.  The goal is always to bring the best to your customers – every single minute of every single day!



Blog Archives

Be Present 2016-10-25     Published 2016-10-25

I SHOULD LISTEN DURING MY OWN TRAINING 2016-09-19     Published 2016-09-19

THE DREADED MRI 2014-10-13     Published 2014-10-13

Want to Live a Long Life? Get a Positive Attitude! 2012-09-25     Published 2012-09-25

10 Ways To Improve Your Day in Just 5 Minutes! 2012-09-07     Published 2012-09-07

New School Year + New Positive Attitude = New, Successful You! 2012-08-20     Published 2012-08-20

The 8 Life Lessons the Summer Olympics Can Teach Us 2012-08-10     Published 2012-08-10

Are You Not Finding a Job? Or Are Future Employers Running Away From You? 2012-07-19     Published 2012-07-19

Top 10 Practical Things 2012-07-02     Published 2012-07-02

Bucket Lists 2012-06-18     Published 2012-06-18

Find Your Passions 2012-06-13     Published 2012-06-13

Customer Service for the Healthcare Industry 2012-05-08     Published 2012-05-08

Shopping at A Dollar Store 2012-01-14     Published 2012-01-14

Great Service… ALMOST 2012-01-10     Published 2012-01-10

Shopping at the Galleria 2012-01-06     Published 2012-01-06


Troy Maryville St. Jacob Marine Web Site
Copyright © 2017 · All Rights Reserved · Dawn Mushill and Customer Service and Beyond
Office: 618-444-6808
E-mail dawn@dawnmushill.com
 
Web Site Development by Moonlight Computing LLC





Find Dawn Mushill on Facebook and Like Her!

Follow Dawn Mushill on Twitter

Read Yelp! Reviews About Dawn Mushill, Keynote Speaker, Author, Custsomer Service Trainer, & Attitude Changer

Join Dawn Mushill's Network on LinkedIn

Contact Dawn Mushill by Email

Listen to the WOW Show by Dawn Mushill on Blog Talk Radio

Learn Customer Service Techniques & Attitude Chaning Principles from Dawn Mushill's Blog

Dawn Mushill, NSA Member, is a Keynote Speaker & Attitude Changer

View Customer Service Training Videos by Attitude Changer Dawn Mushill